Draft, requires legal review. Not approved: this page is an unapproved working draft prepared for ClinicReveal and is not a final policy. Some statements describe planned features that are not yet active (for example, emailed access links, automated emails and internal report copies). It is not legal advice and must be reviewed by a qualified lawyer in Canada and the United States before launch. Text in [square brackets] needs to be completed.

Refund policy

Effective date: November 6, 2026.

Clinic Self-Check and Clinic Deep Dive

Because the Clinic Self-Check and Clinic Deep Dive are digital services providing access to personalized assessments, purchases are generally final once access has been provided. Refunds or other remedies remain available where required by applicable law, including qualifying billing or delivery issues. The price (in USD, before applicable taxes) and how the report is delivered are shown before you pay.

• We don’t offer refunds because you changed your mind, disagree with the assessment, or decide not to act on the recommendations.
• Billing and delivery issues: if you were charged twice, charged without getting access, or the report couldn’t be generated or opened and we can’t fix it, email support@clinicreveal.com with your reference number (on your report and emails) and we’ll correct it, including a refund where appropriate.
• If a payment fails or you cancel checkout, you aren’t charged. If report generation fails, your answers stay saved and you can try again without paying again.
• Refunds go back to the original payment method through Stripe; banks usually show them within 5–10 business days. A full refund of the Self-Check ends access and deletes your answers and report from the website. A refund of the Deep Dive removes only the Deep Dive.
• Nothing in this policy limits rights you have under consumer or other law that can’t be waived.

Billing and technical support: support@clinicreveal.com. We reply within two business days.

Advisory & Implementation

Advisory & Implementation is never paid through the website. Its fees, cancellation and refund terms are set out in each written proposal and agreed before any work starts.

Disputes

Please contact us before disputing a charge with your bank; we’ll usually resolve it faster.